Customer success & support

Get more than software. Get a team of experts who have your back.

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Three men sitting at a table inside a tent, focused on a laptop screen displaying data; one man wears a navy shirt with 'AgriWebb' logo, another wears a blue shirt with a black vest, and the third wears a red cap and checkered shirt. There is a water bottle and two cups on the table.

Support from people who know farming and ranching

This is not a faceless help desk. Our team comes from agriculture and understands the rhythm of ranch life.

We work beside you to get things set up right, answer questions when they come up, and help your operation run smoother each season.

Meet the team
Book a demo

Three ways we help

Practical support built around the way you work.

The AgriWebb Academy

We can help you kickstart your setup process with a personalized onboarding experience built around your team, and your unique business goals.

View the AgriWebb Academy
Two men sit at an office desk focused on a desktop monitor displaying a map and spreadsheet; one wears a black cowboy hat and jacket, the other a dark fleece jacket, with laptops, office supplies, and notes on the table.
Two men sit at an office desk focused on a desktop monitor displaying a map and spreadsheet; one wears a black cowboy hat and jacket, the other a dark fleece jacket, with laptops, office supplies, and notes on the table.

Contact the team

Whatever the question, our team is ready to help. Give us a call and we'll make sure you're back on the ranch and focused on what matters most.

Contact us

Practical guidance

Find answers fast with our help articles and videos covering grazing, breeding, animal health, and compliance in AgriWebb.

Explore resources

Need a hand getting setup? Get a starter pack.

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Kickstart setup
Starting at
$200
Start strong with AgriWebb from day 1. Kickstart your AgriWebb journey with this training pack.
Who it’s best for

For new Herd customers, the Kickstart Training Pack is a simple, affordable way to set up your account and hit the ground running.

How we’ll help

This pack will give you the foundation to trust AgriWebb from day one, minimizing setup headaches, building good habits early, and ensuring your ranch data is accurate, audit-ready, and future-proof.

What we’ll cover
  • Personalized account setup
  • Animal setup
  • The map
  • How to access support
What is it?

1x 50 min virtual meeting

Essentials Setup
Most popular
Starting at
$500
A starter pack to get you up and running with the basics.
Who it’s best for

Smaller operations or teams already familiar with on-ranch technology but ready for help kick-starting their AgriWebb account.

How we’ll help

Our Customer Success team will guide you through the foundational elements of AgriWebb and help you set up your ranch in two live virtual sessions.

What we’ll cover
  • How to set up your map
  • How to add animals
  • Account configuration Q&A
  • Livestock reconciliation and performance
What is it?

2 x 50 min virtual sessions, direct support person between sessions, homework and training goals between sessions

Professional Setup
Starting at
$1,000
Deep dive into our pasture and grazing management features.
Who it’s best for

Medium operations or teams already familiar with on-ranch technology.

How we’ll help

You’ll get everything included in our Essentials setup, plus additional virtual sessions to help you establish compliance best practices and level up your grazing management capabilities in AgriWebb.

What we’ll cover
  • Everything in Essentials setup
  • Audit-ready reports and records
  • Enhanced grazing management, including animal units and pasture metrics
What is it?

4 x 50 min virtual sessions, direct support person between sessions, homework and training goals between sessions

Corporate Setup
Starting at
$4,000
Expanded support for larger operations.
Who it’s best for

Larger ranches with bespoke setup and training requirements.

How we’ll help

You’ll get everything included in our Professional setup, plus a fully customized onboarding plan based on your operation and teams’ unique needs.

What we’ll cover
  • Everything in Professional setup
  • Team productivity and management tools
  • Custom topics tailored to your operation
What is it?

Custom session/s tailored to your needs

Kickstart setup
Most popular
Starting at
$200
Start strong with AgriWebb from day 1. Kickstart your AgriWebb journey with this training pack.
Who it’s best for

For new Herd customers, the Kickstart Training Pack is a simple, affordable way to set up your account and hit the ground running.

How we’ll help

This pack will give you the foundation to trust AgriWebb from day one, minimizing setup headaches, building good habits early, and ensuring your ranch data is accurate, audit-ready, and future-proof.

What we’ll cover
  • Personalized account setup
  • Animal setup
  • The map
  • How to access support
What is it?

1x 50 min virtual meeting

Essentials Setup
Most popular
Starting at
$500
A starter pack to get you up and running with the basics.
Who it’s best for

Smaller operations or teams already familiar with on-ranch technology but ready for help kick-starting their AgriWebb account.

How we’ll help

Our Customer Success team will guide you through the foundational elements of AgriWebb and help you set up your ranch in two live virtual sessions.

What we’ll cover
  • How to set up your map
  • How to add animals
  • Account configuration Q&A
  • Livestock reconciliation and performance
What is it?

2 x 50 min virtual sessions, direct support person between sessions, homework and training goals between sessions

Professional Setup
Most popular
Starting at
$1,000
Deep dive into our pasture and grazing management features.
Who it’s best for

Medium operations or teams already familiar with on-ranch technology.

How we’ll help

You’ll get everything included in our Essentials setup, plus additional virtual sessions to help you establish compliance best practices and level up your grazing management capabilities in AgriWebb.

What we’ll cover
  • Everything in Essentials setup
  • Audit-ready reports and records
  • Enhanced grazing management, including animal units and pasture metrics
What is it?

4 x 50 min virtual sessions, direct support person between sessions, homework and training goals between sessions

Corporate Setup
Most popular
Starting at
$4,000
Expanded support for larger operations.
Who it’s best for

Larger ranches with bespoke setup and training requirements.

How we’ll help

You’ll get everything included in our Professional setup, plus a fully customized onboarding plan based on your operation and teams’ unique needs.

What we’ll cover
  • Everything in Professional setup
  • Team productivity and management tools
  • Custom topics tailored to your operation
What is it?

Custom session/s tailored to your needs

Start a live chat

Helpful Resources

Want to learn even more about your AgriWebb subscription? Here are the best ways to access the info you need.

Still have questions?

We're here to help.

Start a live chat

Help Center

Get advice and answers to frequently asked questions regarding AgriWebb records, reports, hardware connections, and more.

Visit the Help Center

The AgriWebb Academy

Explore our online learning hub, designed specifically to help our customers stay on the cutting edge of everything AgriWebb has to offer.

View AgriWebb Academy

Still have questions?

We're here to help.

Start a live chat

Customer testimonials

"Your customer service is great and I always appreciate your team's ability to follow up & keep me on track!"

Shawn Wichmann
Minnesota
•
Cow-calf operator

"The support y'all provide is really great. It's also so nice to see the all the hard work the product team is doing to add new features for us."

Pat Thomson
Wyoming
•
Bison

"AgriWebb’s excellent customer service is the number one reason why we just bought the app."

AgriWebb customer

"Your customer service is great and I always appreciate your team's ability to follow up & keep me on track!"

Shawn Wichmann
Minnesota
•
Cow-calf operator

"The support y'all provide is really great. It's also so nice to see the all the hard work the product team is doing to add new features for us."

Pat Thomson
Wyoming
•
Bison

"AgriWebb’s excellent customer service is the number one reason why we just bought the app."

AgriWebb customer
Read all stories

Get to know our US customer success team!

We invest in our team of experts whose mission is to help you get the most out of AgriWebb. From onboarding and implementation to upskilling and exploring new features, we’ve got you covered. Click and drag your mouse or scroll with your finger to meet our local team.

Leah Welborn
Customer Success Manager
Jordan Breedlove
Senior Customer Success Manager
Madison Bowers
Customer Support Coordinator

We’re here
to help

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Group of black cows with two calves standing on dry grass, one calf facing the camera in the foreground.