Customer success & support

Get help when 
you need it

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Three men sitting at a table inside a tent, focused on a laptop screen displaying data; one man wears a navy shirt with 'AgriWebb' logo, another wears a blue shirt with a black vest, and the third wears a red cap and checkered shirt. There is a water bottle and two cups on the table.

Support from people who know the land

This is not a faceless help desk. Our team comes from the bush and understands the rhythm of station life.

We work beside you to get things set up right, answer questions when they come up, and help your operation run a little smoother each season.

Meet the team
Book a demo

Three ways we help

Practical support built around the way you work.

The AgriWebb Academy

We can help you kickstart your setup process with a personalised onboarding experience built around your team, and your unique business goals.

Join AgriWebb Academy

Contact the team

Whenever you need help, our team is just a call away, real people who understand livestock and your day-to-day challenges.

Contact us

Practical guidance

Explore videos and articles covering grazing, breeding, compliance, and more, so you can work smarter whenever you need it.

Explore resources

Need a hand getting setup? Get a starter pack.

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Kickstart setup
Starting at
$200
Start strong with AgriWebb from day 1. Kickstart your agtech journey with this training pack.
Who it’s best for

For new Mob customers, the Kickstart Training Pack is a simple, affordable way to set up your account and hit the ground running.

How we’ll help

This pack will give you the foundation to trust AgriWebb from day one, minimising setup headaches, building good habits early, and ensuring your farm data is accurate, audit-ready, and future-proof.

What we’ll cover
  • Personalised account setup
  • Animal setup
  • The map
  • How to access support
What is it?

1x 50 min virtual meeting

Essentials Setup
Most popular
Starting at
$500
A starter pack to get you up and running with the basics.
Who it’s best for

Smaller operations or teams already familiar with on-farm technology but ready for help kick-starting their AgriWebb account.

How we’ll help

Our Customer Success team will guide you through the foundational elements of AgriWebb and help you set up your farm in two live Zoom sessions.

What we’ll cover
  • How to get your map set up
  • How to get started with adding animals
  • Account configuration Q&A
  • Livestock reconciliation and performance
What is it?

2 x 50 min Zoom sessions, direct support person between sessions, homework and training goals between sessions

Professional Setup
Starting at
$1,000
Deep dive into our pasture and grazing management features.
Who it’s best for

Medium operations or teams already familiar with on-farm technology.

How we’ll help

You’ll get everything included in our Essentials setup, plus additional Zoom sessions to help you establish compliance best practices and level up your grazing management capabilities in AgriWebb.

What we’ll cover
  • Everything in Essentials setup
  • Audit-ready reports and records
  • Enhanced grazing management, including animal units and pasture metrics
What is it?

4 x 50 min Zoom sessions, direct support person between sessions, homework and training goals between sessions

Corporate Setup
Starting at
$4,000
Expanded support for larger operations.
Who it’s best for

Larger farms with bespoke setup and training requirements.

How we’ll help

You’ll get everything included in our Professional setup, plus a fully customised onboarding plan based on your operation and teams’ unique needs.

What we’ll cover
  • Everything in Professional setup
  • Team productivity and management tools
  • Custom topics tailored to your operation
What is it?

Custom session/s tailored to your needs

Kickstart setup
Most popular
Starting at
$200
Start strong with AgriWebb from day 1. Kickstart your agtech journey with this training pack.
Who it’s best for

For new Mob customers, the Kickstart Training Pack is a simple, affordable way to set up your account and hit the ground running.

How we’ll help

This pack will give you the foundation to trust AgriWebb from day one, minimising setup headaches, building good habits early, and ensuring your farm data is accurate, audit-ready, and future-proof.

What we’ll cover
  • Personalised account setup
  • Animal setup
  • The map
  • How to access support
What is it?

1x 50 min virtual meeting

Essentials Setup
Most popular
Starting at
$500
A starter pack to get you up and running with the basics.
Who it’s best for

Smaller operations or teams already familiar with on-farm technology but ready for help kick-starting their AgriWebb account.

How we’ll help

Our Customer Success team will guide you through the foundational elements of AgriWebb and help you set up your farm in two live Zoom sessions.

What we’ll cover
  • How to get your map set up
  • How to get started with adding animals
  • Account configuration Q&A
  • Livestock reconciliation and performance
What is it?

2 x 50 min Zoom sessions, direct support person between sessions, homework and training goals between sessions

Professional Setup
Most popular
Starting at
$1,000
Deep dive into our pasture and grazing management features.
Who it’s best for

Medium operations or teams already familiar with on-farm technology.

How we’ll help

You’ll get everything included in our Essentials setup, plus additional Zoom sessions to help you establish compliance best practices and level up your grazing management capabilities in AgriWebb.

What we’ll cover
  • Everything in Essentials setup
  • Audit-ready reports and records
  • Enhanced grazing management, including animal units and pasture metrics
What is it?

4 x 50 min Zoom sessions, direct support person between sessions, homework and training goals between sessions

Corporate Setup
Most popular
Starting at
$4,000
Expanded support for larger operations.
Who it’s best for

Larger farms with bespoke setup and training requirements.

How we’ll help

You’ll get everything included in our Professional setup, plus a fully customised onboarding plan based on your operation and teams’ unique needs.

What we’ll cover
  • Everything in Professional setup
  • Team productivity and management tools
  • Custom topics tailored to your operation
What is it?

Custom session/s tailored to your needs

Start a live chat

Helpful Resources

Want to learn even more about your AgriWebb subscription? Here are the best ways to access the info you need.

Still have questions?

We're here to help.

Start a live chat

Help Centre

Get advice and answers to frequently asked questions regarding AgriWebb records, reports, hardware connections, and more.

Visit the Help Centre

The AgriWebb Academy

Explore our online learning hub, designed specifically to help our customers stay on the cutting edge of everything AgriWebb has to offer.

Join AgriWebb Academy

Still have questions?

We're here to help.

Start a live chat

Customer testimonials

"As soon as the auditors saw the detail in our digital records, they pretty much didn't want to know anything else. They just went “yep, all good, see you later."

Tralee Cattle Co
QLD
•
approx 1,300 cows

“Our quarterly meetings now compared to two years ago, are five minutes of looking back, and fifty minutes are looking forward. That has changed the whole mindset of our team.”

Mumblebone Merinos
NSW
•
approx 3,000 stud ewes

“Being able to look at your whole property on one screen and go through all your mobs and crops in one place makes it a lot easier. “

Kenny’s Creek
NSW

"As soon as the auditors saw the detail in our digital records, they pretty much didn't want to know anything else. They just went “yep, all good, see you later."

Tralee Cattle Co
QLD
•
approx 1,300 cows

“Our quarterly meetings now compared to two years ago, are five minutes of looking back, and fifty minutes are looking forward. That has changed the whole mindset of our team.”

Mumblebone Merinos
NSW
•
approx 3,000 stud ewes

“Being able to look at your whole property on one screen and go through all your mobs and crops in one place makes it a lot easier. “

Kenny’s Creek
NSW
Read all stories

Get to know our local customer success team!

We invest in our team of experts whose mission is to help you get the most out of AgriWebb. From onboarding and implementation to upskilling and exploring new features, we’ve got you covered. Click and drag your mouse or scroll with your finger to meet our local team.

Eimear Murphy
Customer Support Team Lead
Rachel Franklin
Senior Customer Support Specialist
Pip Haberlin
Customer Success Manager
Izzy Hardwick
Customer Success Manager
Jodi Davis
Customer Success Manager
Jack Lucas
Senior Customer Support Specialist

Have you heard about producer groups?

If face-to-face communication is for you, then so are Producer Groups! Our local group sessions are designed to help customers and future customers alike. Get familiar with AgriWebb and discover new features that can level up your productivity and profits while connecting with other producers in your area. Interested in joining a producer group near you?

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Group of black cows with two calves standing on dry grass, one calf facing the camera in the foreground.